Frequently Asked Questions
The TownPost score is an indicator of how much a user has interacted with the site. By buying and selling on the platform over time, a user's TownPost score will go up. A high TownPost score is a good indicator that someone is trustworthy. However, don't let a simple number be a substitute for common sense.
To improve your rating score, be friendly with other users, complete successful transactions, and respond as promptly as possible to messages that've been sent to you.
The gold standard solution to this question is to do all of your dealings in person. Never send e-transfers as there is no way to recover them. If for whatever reason you can't do the deal in-person, try a form of payment that allows you to back out of the deal if you don't receive the goods. Using an online escrow service like http://escrow.com gives you some security that you won't need to release payment until you receive the goods. Many sellers will be OK with this option just as long as you are willing to bear the additional expense. That said, we must stress that we only recommend doing deals in person. You are taking on a great deal of risk if you buy something site unseen.
You can leave feedback for a seller by visiting their profile and selecting the option to leave a review. Please provide an honest and detailed review based on your experience buying from the person you are reviewing.
You can add pictures to your ad by editing your listing and uploading images through the designated upload form. If you need assistance, you can email your pictures along with your ad number to help@townpost.ca.
You can delete old messages by navigating to your messages section, selecting the conversation, and clicking the "Delete" button to the right of the conversation.
To bump up your ad, visit your account dashboard, locate the ad, and select the "Bump Up" option to bring it back to the top of the listings. You can only do this once every 5 days.
Ads may be rejected if they violate platform policies, contain prohibited content, or lack necessary details. If this happens, please review the guidelines for posting ads or reach out to us and if possible, we'll explain why we rejected your ad.
Yes, you can upgrade your ad to a featured listing for increased visibility. You can do this on the last page of the ad creation and ad editing forms. Contact support for details on pricing and discounts for multiple top ads.