SERVICE WRITER- FULL TIME

Job description:

As a Service Writer, you’ll be the important connection between our customers and our Service Department. You’ll help customers understand their service needs, coordinate repairs and maintenance, and ensure every customer receives an exceptional experience from drop-off to pick-up.

Responsibilities:

• Greet customers and provide friendly, knowledgeable service

• Write up service work orders and accurately document customer concerns

• Listen to customers, ask the right questions, and communicate service needs clearly

• Coordinate service appointments and technician workflow

• Prepare estimates and communicate pricing, timelines, and recommended repairs

• Communicate with customers throughout the repair process

• Review completed work with customers and explain repairs and maintenance performed

• Coordinate warranty claims and service-related paperwork

• Maintain accurate customer and unit records

• Help ensure the Service Department stays organized and efficient

• Work closely with technicians, parts, sales, and management

• Promote recommended maintenance and additional service opportunities

• Provide an exceptional customer experience from start to finish

• Write up service work orders and accurately document customer concerns

• Listen to customers, ask the right questions, and communicate service needs clearly

• Coordinate service appointments and technician workflow

• Prepare estimates and communicate pricing, timelines, and recommended repairs

• Communicate with customers throughout the repair process

• Review completed work with customers and explain repairs and maintenance performed

• Coordinate warranty claims and service-related paperwork

• Maintain accurate customer and unit records

• Help ensure the Service Department stays organized and efficient

• Work closely with technicians, parts, sales, and management

• Promote recommended maintenance and additional service opportunities

Requirements:

• Previous customer service, automotive, powersports, or service-advisor experience is an asset

• Strong communication and people skills

• Excellent organization and attention to detail

• Ability to multitask in a fast-paced environment

• Comfortable using computers and dealership software

• Professional, positive, and dependable attitude

• Ability to work independently while being a strong team player

• Mechanical knowledge or a passion for powersports is a definite asset

• A willingness to learn and grow within the industry

Schedule: MONDAY - FRIDAY 8:30AM - 5:00PM & EVERY 2ND SATURDAY 9:00AM - 3:00PM

Wage: Competitive wages based on experience and qualifications.

How to Apply: Send your resume to SERVICE@GRPOWERSPORTS.CA

Job posting open until a suitable candidate is found